ZIWI Limited is recognized as a leading pet nutrition company and is setting the standard globally using only NZ locally sourced natural and free-range ingredients. We have a passionate and dedicated team who are incredibly proud of the products we make and love sharing them globally.

About the role

We are seeking a highly skilled, solutions-oriented Order-to-Cash (OTC) Manager to own our end-to-end OTC process — from customer invoicing and credits/billbacks through cash application, remittances, and collections.

Reporting to the North American Financial Controller, this is a hands-on, roll-up-your-sleeves role for someone who knows what good, scalable OTC looks like under GAAP and is excited to build it. You’ll partner closely with Sales and Operations to proactively identify issues, streamline workflows, and drive continuous improvement. This position includes one direct report responsible for credits, billbacks, and administrative support across the AR function.

What you’ll do

• Own the full OTC cycle: order validation, invoicing, credit memos, billbacks, cash application, and collections.

• Ensure accurate, on-time invoicing across EDI and portal-based customers; resolve pricing, terms, and customer requirement issues.

• Oversee daily cash application, reconciling complex retailer remittances (especially Amazon Vendor Central) and resolving variances.

• Lead investigation and resolution of deductions and short pays, maintaining clear approval and audit trails.

• Monitor AR aging, communicate with customer AP teams, and implement strategies to keep balances current.

• Provide daily oversight, coaching, and quality review for your AR Specialist.

• Own AR-related month-end close tasks, including reconciliations, deduction reserve review, and audit support.

• Develop and maintain OTC SOPs, strengthen internal controls, and recommend process and system improvements.

 What you’ll bring

• 4–6 years of progressive experience in Order-to-Cash, Accounts Receivable, or a similar function.

• Experience in a product-based business (CPG, consumer goods, wholesale, manufacturing, or e-commerce).

• Strong working knowledge of OTC/AR processes under U.S. GAAP.

• High proficiency with Excel and comfort working with EDI/portal-based customer workflows.

• Proven analytical, problem-solving, and communication skills, with the ability to influence cross-functional partners.

• Experience providing guidance, training, or oversight to more junior team members.

Bonus points for

• Significant hands-on experience with Amazon (Vendor Central, remittances, deductions, short payments, chargebacks).

• Experience with independent brick & mortar customers and a variety of order and remittance formats.

• Understanding of trade spend structures, promotional agreements, and related deductions.

Our benefits include:

• Health, dental, vision, EAP (starting 1st of the month after hire)

• 401K with 3% company match

• 16 Paid Holidays per year

• PTO (Paid Time Off)

• Company Sponsored Volunteering Days

• ZIWI Food discount

This is an excellent opportunity to be part of a dynamic, rapidly growing business with a global footprint. We are an organization where you can feel that you are respected, surrounded with honesty and hardworking kaimahi (employee) with the support to grow and develop. If that sounds like a place where you can see your skills and experience will be valued, we encourage you to apply now!